The CRM landscape is undergoing a seismic shift. In 2025, it’s no longer enough for your CRM to automate workflows or send reminders. Businesses now demand systems that think, act, and adapt on their own. Welcome to the era of Agentic CRMs.
Agentic CRMs are not just reactive—they’re proactive. They don’t wait for commands; they make decisions, perform tasks, and evolve with your business goals. But while many CRMs claim to have AI, only a few can be truly called “agentic.”
In this blog, we break down the top 10 Agentic CRMs that stand out in 2025 based on true agentic behavior, not just buzzwords.
1. HelloCRM – The First True Agentic CRM for SMBs
Website: https://hellocrm.ai
Built with Agentic AI at its core, HelloCRM behaves like a real team member. It doesn’t just store customer data or trigger workflows—it studies your business goals and makes intelligent decisions to help you grow.
Why It’s Agentic:
- AI Agents with Goals: Define an agent’s objective (e.g., qualify leads, book meetings) and it executes across channels.
- Multichannel Native Inbox: WhatsApp, SMS, Email, Voice, Instagram, and Live Chat, all handled in one place.
- Custom CRM Modules: Includes Contacts, Deals, Tickets, Quotes, Products, Tasks—ready to be triggered by AI.
- Agent-to-Number Mapping: Assign different bots to different WhatsApp/SMS/Voice numbers.
- No-Code Workflow Engine: Trigger AI actions like “Send WhatsApp after form submission” or “Book call after email reply.”
- Learning & Reasoning: Bots adjust based on outcomes—if a lead doesn’t respond, they try alternate routes.
Best For:
Startups, small businesses, marketing agencies, and sales teams looking to delegate outreach, qualification, and support.
🚀 Not just automation. Actual delegation.
2. SuperAGI + CRM Integration
Website: https://superagi.com
SuperAGI is an open-source framework for building autonomous agents. It’s not a CRM by itself, but when paired with CRMs like Airtable or Notion, it can power deeply agentic workflows.
Why It’s Agentic CRM:
- Allows creation of long-running goal-based agents
- Connects via APIs to CRM tools
- Supports memory, tool-use, and multi-step reasoning
Best For:
Developers and technical teams building custom agents to execute sales or support workflows automatically.
🔧 DIY route to build your own Agentic CRM.
3. Conversa AI CRM (Emerging)
Conversa is building a CRM with embedded conversational AI agents designed to act as internal assistants.
Why It’s Agentic:
- AI acts on pipeline stages based on conversation outcomes
- Conversational interface with backend CRM records
- Supports goal-setting for agents
Best For:
Early adopters and conversational interface-focused businesses.
💡 Promising direction but still in early beta stages for being Agentic CRM.
4. Levity + Airtable CRM Stack
Levity is an AI decision engine that can be paired with Airtable to act on customer records.
Why It’s Agentic:
- Image, text, and email classifiers
- Decision-making based on inputs
- Automated CRM actions based on predictions
Best For:
Companies needing custom classification (e.g., ticket triage, lead scoring).
🏛️ A modular approach to Agentic CRM behavior.
5. Flowise + Notion + Zapier CRM Stack
Flowise lets you build agent workflows using visual LLM chaining. With Zapier and Notion, it forms a semi-agentic CRM.
Why It’s Agentic:
- Visual agent builder
- Accesses external tools via API
- Can read/write CRM records based on LLM reasoning
Best For:
Tech-forward teams wanting modular CRM behavior with agents.
✨ Requires thoughtful setup but flexible and powerful.
6. Folk CRM + AI Copilot (Beta)
Folk CRM is lightweight but has introduced an AI copilot that can auto-draft emails and update records.
Why It’s Semi-Agentic:
- AI suggests actions but requires confirmation
- Email drafting and deal nudges based on CRM logic
Best For:
Solopreneurs and micro-agencies with simple pipelines.
📲 Still requires human-in-the-loop.
7. Clay.run + Personal CRM Agents
Clay is an outreach tool where users build workflows with agents for enriching leads and sending emails.
Why It’s Agentic:
- GPT-based enrichment, scoring, and email generation
- Multi-source decision making
Best For:
Outbound-heavy growth teams or SDRs.
🚡 Agents with focus on personalization and enrichment.
8. ChatGPT Agents + Google Sheets CRM
Surprisingly, with ChatGPT custom GPTs and Google Sheets, users are building basic CRMs powered by AI agents.
Why It’s Agentic:
- Agents can read sheet data and send WhatsApp/emails via APIs
- Handle goal-based tasks like lead follow-ups
Best For:
No-code founders and indie hackers.
🔁 Limited scalability but incredibly flexible.
9. N8N.io + OpenAI Agent Stack
Using N8N, OpenAI, and a CRM backend (like Supabase), businesses are building agentic logic.
Why It’s Agentic:
- Looping logic, memory, triggers
- Ability to make decisions based on real-time data
Best For:
Technical teams building closed-loop agents.
🧵 Scalable if engineered properly and can become truly Agentic CRM.
10. Kairn AI (Upcoming)
Still in stealth, Kairn AI is reportedly working on true agent-led customer pipeline management.
Why It’s on the Radar:
- Focused on decision-first AI architecture
- CRM modules designed to be owned by agents
Best For:
To be seen. Keep an eye out in 2025.
📊 Future-focused but unlaunched.
Final Take: Not All AI CRMs Are Agentic
Here’s the reality: most popular CRMs that claim “AI” are just layering assistants or analytics. They aren’t Agentic.
| Product | Agentic? | Why? |
|---|---|---|
| HelloCRM | ✅ Yes | Fully autonomous agents, multi-channel actions |
| SuperAGI + Airtable | ✅ Yes | Custom-built agents with full task ownership |
| Salesforce + Einstein | ❌ No | Predictive, but lacks autonomous decision/action |
| HubSpot + ChatSpot | ❌ No | Assistant, not an agent |
| Zoho + Zia | ❌ No | Suggestive AI, requires user action |
| Gupshup / Drift | ❌ No | Scripted flows, not goal-oriented agents |
Why HelloCRM Is Leading This Shift
HelloCRM is built with Agentic AI as its foundation, not as a feature. Unlike most CRMs that add AI like a plugin, HelloCRM:
- Allows agent-to-number mapping (e.g., bot A on WhatsApp, bot B on Voice)
- Provides multichannel execution directly inside the platform
- Learns from conversation data and adapts next moves
- Lets you set business goals, and AI gets it done
If you’re looking to scale without hiring 10 reps, HelloCRM is your intelligent teammate.
